Privacy Policy

ELEXON Ltd (referred to as “us” “we” or “our”) is committed to respecting your privacy and we recognise our responsibility to keep any personal information that you provide confidential at all times. We will do our utmost to comply with all applicable data protection and privacy laws.

You can visit (“Website”) without disclosing any personal information about yourself.

We have provided this Privacy Policy statement to help you understand how we collect, use and protect your personal information when you visit the Website. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

For the purposes of this Privacy Policy statement, “ELEXON” means ELEXON Ltd and your ‘personal information’ means information which identifies you as an individual or from which your identity can be reasonably ascertained.

This notice should be read in conjunction with the Terms and Conditions of use for the Website.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent. We typically collect personal information when you use services, make customer enquiries, register for information or other services, or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, and other information collected on registration or through surveys.

How Your Information Is Processed (“Purposes”)

If you choose to provide us with personal information, your personal information will be processed for the following Purposes:

  • processing any of your requests for information;
  • in support of the intended purposes stated at the time at which it was collected, and where applicable, subject to any preferences indicated by you; and
  • to the extent that we are required or authorised by law to do so.

We may also use your personal information to keep you informed of our services, events and other general matters. If you do not wish to be contacted for these purposes, please let us know by using the contact details in “Your Rights In Relation to Your Information”.

To Whom Will Your Information Be Disclosed (“Recipients”)?

We will not sell or share your personal information with third parties except in the following circumstances:

Where your information may, for the Purposes, detailed above, be disclosed for processing to:

  • selected ELEXON employees;
  • Third party service providers who use your personal information to provide services to us (“Service Providers”); and
  • Auditors or contractors or other advisors auditing any of our business processes (“Third Parties”).

Any processing performed by ELEXON, Service Providers or Third Parties will be governed by a data processing agreement in the form required, by law preserving any and all of your statutory data protection rights.

Your Rights In Relation to Your Information

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to:

4th Floor
350 Euston Road

Telephone: +44 (0)20 7380 4100 (main switchboard)
Facsimile: +44 (0)20 7380 0407 (main fax)
Email: [email protected]

Please quote your name and address. We would be grateful if you could also provide brief details of the personal information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you. We will charge £10 to cover the administration costs involved in providing you with a copy of your personal information.

Information Security

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web. ELEXON does not accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We believe we have appropriate policies, rules and technical measures to protect the personal information that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All our employees and data processors that have access to, and are associated with the processing of your personal information, are obliged to respect the confidentiality of our visitors’ information.

We ensure that your personal information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.


Please note that when you register and “log in” to our Website we will use cookies.

A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a web site’s computers and stored on your computer’s hard drive. ELEXON may set and access ELEXON cookies on your computer.

Each web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Choices about Cookies

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences).

If you reject all cookies, you will not be able to use ELEXON products or services that require you to “log in,” and you may not be able to take full advantage of all offerings. However, many ELEXON on line services do not require that you accept cookies.

ELEXON’s Practices Regarding Cookies

ELEXON uses its own cookies for a number of purposes, including to:

  • Access your information when you “log in”, so that we can provide you with customised content;
  • Record your email address, used to “log in”, so you don’t have to re-enter it for each visit; and
  • Require you to re-enter your ELEXON password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

All information stored in our cookies is encrypted.

Use of Your Personal Information Submitted to Other Websites

We cannot be responsible for the privacy policies and practices of other Websites even if you accessed the third party Website using links from our Website or you linked to our Website from a third party Website.

We recommend that you check the policy of each Website you visit and contact the owner or operator of such Website if you have any concerns or questions.

Privacy Support

We reserve the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation. In the event the Purposes for processing change, then we will notify you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

If you have any enquiry about our data protection and privacy policy or practices, please write to:

4th Floor
350 Euston Road

Telephone: +44 (0)20 7380 4184 (main switchboard)
Facsimile: +44 (0)20 7380 0407 (main fax)
Email: [email protected]



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